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Commonly
Asked Questions
How long will it take to get
my order?
You should receive your
order in 2 - 5 business days. Most international orders
are received within 3 - 7 days. We cannot control the
local customs in your country, therefore some orders may
take longer.
Is the package discreet?
Yes, all orders are shipped
in discreet packaging.
How much does it shipping
cost?
US FedEx Ground $11.50
US FedEx 2nd Day $25.95
US FedEx Next Day $39.95
Intl. FedEx (3 Day Express) $29.95
Please note that international shipping
charges do not include applicable import duties or taxes
that are due upon entry into the destination country. If
the destination country imposes import duties and/or
taxes, the customer is responsible for their payment.
How can I order?
You may order by credit
card, check, money order.
We accept payment online, by fax and by mail.
What name will show up on my
Credit Card statement?
BrightStar, Inc.
Is there a money back
guarantee?
Yes, we offer a money back
guarantee on all our products. Within 100 days of receipt
of your shipment, you may return your order as long as
it meets the guidelines of our guarantee. Please read our full
guarantee here.
I did not receive an email
confirmation
You should receive
confirmation with 24 hours of placing your order. If you
do not receive confirmation this means either your order
was not successfully completed or you used a different or
invalid email address when you signed up. Check with your
credit card company to make sure you were not charged
and try to reorder.
What forms of payment do you
accept?
We accept credit cards,
cashiers check, and money orders. You can place your
order online by mail or by fax.
How will the product be shipped?
All orders are sent by
FedEx, Airborne Express or the United States Post
Office.
Do you ship to my country?
Yes, we ship worldwide. If
you are having problems getting your order approved
online you may send in a check or money order.
Why was my order declined?
Orders may be declined if
your shipping address does not match the address your
credit card statements are sent to. Also make sure you
used a valid credit card number and expiration date. If
you are still having problems check with your credit
card company.
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